Shipping policy
Shipping Policy
Thank you for shopping with The House of Qi. The following information explains how we process and ship orders.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from carrier transit time.
During holidays, promotions, severe weather, or periods of high order volume, processing may take longer. We will contact you if there is a significant delay affecting your order.
Shipping Rates and Delivery Estimates
Available shipping methods, costs, and estimated delivery times are displayed at checkout based on the destination and order contents.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.
Shipping Area
We currently ship within the United States. Certain products may be unavailable in specific locations because of shipping limitations or applicable regulations. If we cannot fulfill an item, we will contact you and issue an appropriate refund.
Order Tracking
When your order ships, you will receive a confirmation email with tracking information when available. Tracking information may take up to 48 hours to update after the carrier receives the package.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.
Contact us immediately at hello@thehouseofqi.com if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Returned or Undeliverable Packages
If a package is returned because of an incorrect or incomplete address, refusal, or unsuccessful delivery, the customer may be responsible for additional shipping charges before the order can be resent.
Lost or Stolen Packages
The House of Qi is not responsible for packages marked as delivered by the carrier. If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, the delivery location, and the carrier.
Please contact us if you need assistance filing a carrier claim.
Damaged or Incorrect Orders
Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, email hello@thehouseofqi.com within seven days. Include your order number and clear photographs of the item, packaging, and shipping label.
International Shipping
International shipping is not currently available.
Contact Us
For shipping questions, contact:
The House of Qi
hello@thehouseofqi.com
https://thehouseofqi.com