Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase from The House of Qi. Please review the following policy before placing your order.

Returns

Eligible items may be returned within 30 days of delivery. To qualify for a return, the item must be unused, unopened, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, email hello@thehouseofqi.com with your order number and reason for the return. Returns must be authorized before they are mailed. Items returned without prior authorization may not be accepted.

Non-Returnable Items

For health, safety, and quality-control reasons, we cannot accept returns on:

• Herbs, herbal formulas, dietary supplements, teas, food, or other ingestible products
• Opened or used personal-care or hygiene products
• Gift cards
• Sale, clearance, or final-sale items
• Items damaged through misuse or improper storage

Books and wellness tools may be returned only if they are unused, unmarked, undamaged, and in their original packaging.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at hello@thehouseofqi.com within seven days of delivery. Include your order number and clear photographs of the item and packaging.

If the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned merchandise.

Exchanges

We do not process direct exchanges. If an eligible return is approved, return the original item and place a separate order for the replacement.

Refunds

We will inspect your return and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days.

Your bank or credit-card provider may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact us at hello@thehouseofqi.com.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or shipped.

Questions

For questions about returns or refunds, contact:

The House of Qi
hello@thehouseofqi.com
https://thehouseofqi.com